Emotional Intelligence is having the understanding and awareness that emotions are the drivers and influencers in all decisions. The way business owners handle emotion changes the way your customers feel, which affects the way they buy, ultimately affecting your bottom line.
As a result, you will:
- Gain the language and concepts to facilitate the growth and development of emotional intelligence for you and your clients
- Understand the social implications of emotional intelligence
- Discover habitual patterns and reactions
- Gain skills to navigate emotion for increase performance